55 representatives from 32 different local authorities came to Q-Matic's 8th Annual Seminars recently.
The seminars were held over two days in Swansea and Croydon and were co-hosted with the City and County of Swansea and Croydon Council.
The theme for the day was Investing in service excellence in a downturn.
The speakers were Deborah Reed, Contact Swansea Manager who shared her experiences on Improving access in Swansea. Kathy Butt, Contact Centre Manager, Croydon Council spoke about Service modernisation in Croydon. Tim Marren, Head of Customer Services, Corby Borough Council spoke at the Q-Matic seminars for the third time, this time he discussed how to Create a customer service Hub for Corby.
Our final guest speaker was Cathy Eastwood, Customer Services Manager, Canterbury City Council who discussed Delivering cost effective customer service.
Pressure on local government
Q-Matic's seminar Chairman Ed Heal commented: “The two days were very busy and we had a greater turnout than usual. The seminar theme, Investing in service excellence in a downturn, resulted in some very interesting discussions between the delegates, speakers and Q-Matic staff.
With the enormous pressure on local government to improve efficiencies, despite increased demand and diminishing resources, it is a topic on everyone's mind. I expect the networking and ideas sharing between seminar attendees to continue for some time.”