About Q-Matic Knowledge
Q-Matic Knowledge provides professional services to complement and support the purchase, installation and use of Q-Matic's Customer Flow Management solutions.
Q-Matic Knowledge can provide the necessary business case to support the investment.
The team of consultants typically help existing and potential clients realise the maximum benefit from their investment by providing appropriate best practice guidance and support.
In addition, the consultants help manage the changes required to combine technology and infrastructure with business processes.
Public sector benchmarking
As part of its consultancy offering, Q-Matic regularly performs benchmarking exercises with leading UK authorities. The objective is to establish the actual improvements achieved with a Q-Matic system. These can be in terms of hard, measurable, benefits as well as soft benefits such as overcoming resistance to change and perception of improvement. It also gives a good understanding how the system supports government initiatives such as Gershon and Varney.
The benchmark exercise is used as a platform for discussion with new customers, giving them some measurable goals to aim for. It also serves as a tool to identify best practice among the authorities in the exercise.