Q-Matic, the world’s leading provider of Customer Flow Management solutions has secured a major contract with the largest retail shop in Europe.
Topshop is the latest retailer to install SQ 3, better known as the "Cashier Number Three Please," call forward system at its UK flagship store in Oxford Circus.
As the provider of choice to many of the UK’s leading retailers including Boots, Argos, The Post Office and Matalan, Q-Matic has just installed the innovative queuing system across Topshop’s 90,000 square foot shop floor.
With an average of 250,000 customers passing through the store each week, the SQ3 system is already making a big impact during Topshop’s busiest trading periods, introducing a fair and orderly queuing system at the checkouts on a daily basis.
With an electronic voice call forward system including clear digital signage and queue management barriers, Topshop can enjoy a reputation for proficient queue management and improved levels of customer service, in line with its professional and fashionable repute amongst consumers.
Alistair Agnew, Q-Matic UK CEO, adds: "Processing customers as efficiently and as fairly as possible is vitally important for large retailers, especially those such as Topshop who often have a large number of customers passing through each day.
The SQ 3 system is a solution which delivers a measurable impact on both customer satisfaction and sales and it is for this reason, we are delighted that Topshop has turned to Q-Matic to address queue management in its busiest UK store."